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🍂 Fall SALES! Use code "FALL22" at checkout.
🍂 Fall SALES! Use code "FALL22" at checkout.

Shipping & Returns

Shipping

ORDER CONFIRMATION

  • Once we receive your order, we will send you a confirmation email, and then we process the order by confirming it is in stock and ready for shipment. 
  • If any of the items in your order are backordered, we will reach out to you via e-mail and you may choose to either wait or receive a 100% refund.

ORDER SHIPMENT

  • Shipping method will depend on the specific product and brand. You may be able to find this information on the product page for each product. If you would like a more accurate estimate of shipping times for your order, please contact us at (855) 835-2625 or info@domesticsupply.co.
  • Some of our products require additional labor and/or equipment from the buyer when delivered. A few of our products are shipped using a flatbed truck which often is too large for a residential driveway. If a residential driveway with no loading dock is available, these products will need to be manually unloaded by the buyer at the curb face of the delivery address. We recommend a labor force of 2-3 people when the shipment arrives.

SHIPPING TIMES

  • We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight or the most affordable available provider. Shipping times and shipping method will depend on the specific product and brand. If you would like a more accurate estimate of shipping times for your order, please contact us (855) 835-2625 or info@domesticsupply.co

  • In the U.S., the shipping usually takes 5-12 business days, but please allow up to 15 business days for delivery due to high volume of orders during seasonal sales or promotional giveaways and because of COVID-19.
  • Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

DAMAGES

  • If your products are damaged, defective or missing pieces, please take photos and send them to info@domesticsupply.co within 72 hours and we will coordinate with the manufacturer to resolve the issue. Customers will not be subject to any costs for damaged/defective returns.

CANCELLATIONS & REFUNDS

  • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel right before a backorder is shipped and is processed for shipping, we will charge a 4% processing fee.
  • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges and the processing fee of 4%. Refunds will only be issued to the original credit card that you used when placing your order.

 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items, your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

  • When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  • You need to be at the delivery address during the delivery window to receive and sign for the item. 
  • The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday through Friday. The delivery times can only be scheduled in delivery windows from 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company, the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
  • Please make sure the phone number you entered at checkout is a good number to contact you at.
  • Don't screen your calls until your item has been delivered. 
  • The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closest area near your door. Due to the large size, it may not be possible to be placed at your door. 
  • Be sure to keep all your packing materials, including the pallet. If you decide to return the item, you will need to have all the original packing materials.

How To Handle Damages, Exceptions Or Discrepancies At Time Of Product Delivery (Carton Packaging Appears To Have Some Damage Such As Ripped, Holes, Large Dents, Open Carton, Or Items Are Missing)

  • Carton damage requires visual inspection of the contents of the unit. 
  • Domestic Supply recommends IMMEDIATE inspection, with a driver present, to verify the damage. If contents are damaged, indicate damage on the carrier's paperwork and notify Domestic Supply immediately. 
  • IMPORTANT: If contents cannot be inspected immediately, notation on the carrier's paperwork must state: "Carton damage, subject to inspection" and list type of damage. 
  • Contents must be inspected within 48 hours of arrival, and actual damage reported to the carrier.

Carton Packaging Has Excessive Damage With The Exposed Product

  • Refuse shipment
  • Sign carrier paperwork: "Carton damaged and refused"
  • Notify Domestic Supply immediately.

If you have any further questions about the ordering and shipping process, please contact us by email at info@domesticsupply.co.


Returns

Qualifications For Return

  • Our policy lasts 30 days for most brands (Please call us or chat via live to double check if unsure and not mentioned on product page). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We don't issue refunds due to customer remorse.

  • If product is eligible for a return please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials. Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery.

 

  • Customers are responsible for shipping costs associated with the return, as well as a restocking fee, which requires 20% of the purchase price, and a processing fee of 4%.
  • If your products are damaged, defective or missing pieces, please take photos and send them to info@domesticsupply.co within 72 hours and we will coordinate with the manufacturer to resolve the issue. Customers will not be subject to any costs for damaged/defective returns.

  • If you don't notify us of damage or defects within 3 business days: We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances.  After 3 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.

  • To return your product, we will provide you our supplier's address.

Tips to avoid a return

  • Prior to placing your order please make sure that the item you are ordering will fit through your door or in the space where it will go. If it doesn't the delivery company may have to leave the product right outside your door, on a porch or in a garage.
  • Check dimensions properly before placing the order.

Refunds

  • Qualifications for refunds will be determined by a case by case basis.

Damages

  • If your products are damaged, defective or missing pieces, please take photos and send them to info@domesticsupply.co within 72 hours and we will coordinate with the manufacturer to resolve the issue. Customers will not be subject to any costs for damaged/defective returns.
  • You will also need to communicate this with the driver of the truck that had delivered your crate prior to them leaving your premises. You will need to request that they mark a document called the "Bill of Lading" with "Crate arrived open/damaged – Possible Hidden Damage."

Cancellations & Refunds

  • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
  • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Shipping for Return

    • To return your product, you should mail your product to the address we will email you. 
    • Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:
      • Products must be in the original manufacturer's packaging and shipped securely.
      • Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.
      • All shipping charges are borne by the customer.
      • Shipping charges would only be refunded under the following scenarios:
        • Products Damaged/defective on Arrival
      • Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading. 
      • If you are shipping an item over $75, you should consider using a trackable shipping service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly. 
    • Please note, most products will require a 20% restocking fee plus 4% processing fees.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

                SALE ITEMS

                • Regular priced items may be refunded, unfortunately most sale items cannot be refunded. (Check each product page for more specific details)

                LATE/MISSING REFUNDS

                • If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@domesticsupply.co or on our contact us form.

                PLEASE READ!

                • It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
                • In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
                • If we received the item damaged you may file a claim with your shipping company.
                • If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
                • Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
                • Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.